Booknstyle Terms of Service

Last updated: July 20, 2026Agreement to TermsThese Terms of Service (the "Terms") govern your use of the BookNStyle mobile application and related services (collectively, the "Services") operated by BookNStyle (the "Company," "BookNStyle," "we," or "us"). Our Privacy Policy is incorporated into these Terms by reference.PLEASE READ THESE TERMS CAREFULLY. THIS IS A LEGAL AGREEMENT BETWEEN BOOKNSTYLE AND YOU. YOUR USE OF THE SERVICES CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND YOUR REPRESENTATION THAT YOU ARE AT LEAST 18 YEARS OF AGE. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.We may update these Terms from time to time. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms. We will update the "Last updated" date when we make changes.The BookNStyle ServicesBookNStyle is a marketplace platform that connects independent personal-care and grooming professionals — including barbers, hairstylists, nail technicians, estheticians, lash technicians, massage therapists, makeup artists, and tattoo artists ("Professionals") — with clients seeking those services ("Clients" or "you"). Professionals and Clients are collectively "Users."BookNStyle solely provides a platform for Users to connect, schedule, and pay for services. BookNStyle does not provide, perform, or supervise any services. Professionals and Clients contract independently with one another. Each Client is solely responsible for selecting their Professional, the services booked, and the location where services are performed.BookNStyle does not employ Professionals and does not control the quality, safety, timing, legality, or any other aspect of the services Professionals provide. BookNStyle does not routinely conduct background checks and makes no representation regarding any Professional's licensing, accreditation, or registration. Any decision to provide or receive services is made at each User's sole discretion and risk.BookNStyle requires Professionals to confirm, at account creation, that they and anyone performing services through their account are appropriately licensed and legally permitted to offer those services, and that geo-verified business addresses are accurate. BookNStyle may, but is not obligated to, remove or hide any inaccurate, outdated, or unlawful content or accounts at any time.NEITHER THE COMPANY NOR ITS AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER. YOU RELEASE THE COMPANY AND ITS AFFILIATES FROM ANY LIABILITY RELATED TO USER CONDUCT OR THE SERVICES PERFORMED BY PROFESSIONALS.While the Services aim to show availability in real time, a scheduling conflict may require a Professional to reschedule. Creating a booking is not a guarantee that the Professional will honor it as scheduled.AccountsTo use the Services you must create an account and provide true, accurate, current, and complete registration information. You agree to keep this information up to date and not to misrepresent your identity.You must use your true name and select an appropriate, non-offensive display name. We may reclaim any display name we believe is inappropriate, offensive, confusing, or infringes a third party's rights.You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree not to let anyone else use your account, and to notify us immediately of any unauthorized use. We are not liable for any loss arising from unauthorized use of your credentials.You may link your account to third-party accounts (for example, social or calendar services). Your relationship with those third-party providers is governed solely by your agreements with them. We are not responsible for third-party content or services.Account Termination and DeletionYou may delete your account at any time from within the app (Account → Delete account) or by contacting us at [email protected]. Deleting your account removes your profile and associated personal data from our active systems, subject to information we are required to retain for legal, tax, fraud-prevention, or dispute-resolution purposes.BookNStyle may suspend or terminate your account, with or without notice, if you violate these Terms, pose a fraud or credit risk, provide false information, or engage in unlawful or harmful conduct, or for any other reason in our reasonable discretion.Upon termination: (a) you remain bound by the surviving provisions of these Terms; (b) you must stop using the Services; (c) licenses granted to you end; and (d) we may delete or retain your data as needed to comply with law. Termination does not relieve you of any fees accrued before termination.BookNStyle is not liable for losses relating to chargebacks, fraudulent charges, or other deceptive or invalid actions by any User. We may terminate any account that engages in or enables fraudulent activity.Fees and PaymentsWhen you book with a Professional, you pay (a) the Professional's service price, set by the Professional, and (b) a flat booking fee of $1.50 per appointment to BookNStyle. The booking fee is BookNStyle's charge for facilitating the transaction and is non-refundable once the appointment is booked, except where required by law or where the appointment is cancelled by the Professional.Payment authorization. When you book, you authorize us and our payment processor to charge your selected payment method for the Professional's service price (or deposit, if the service requires one) plus the $1.50 booking fee and any applicable tip. The full total is shown to you before you confirm.Holds, deposits, and cash. Service price payment is typically held using a pre-authorization at the time of booking and captured upon completion of the appointment. If the Professional requires a deposit for the service, the deposit is captured immediately at booking and the remaining balance is paid in person. Some Professionals operate on a cash-only basis; in that case, only the $1.50 booking fee is charged at the time of booking, and you pay the Professional in person for the service.Professional cancellation policy. Each Professional sets their own written cancellation policy, which is displayed to you on the booking screen before you confirm. By tapping Pay, you agree to abide by that Professional's cancellation policy in addition to these Terms. Cancellation policies vary by Professional — read each pro's policy carefully before booking.Cancellation and no-show terms. If a Professional cancels an appointment, you receive a full automatic refund of any amount captured (deposit or held service price). If you cancel or do not show, a deposit may be retained by the Professional in accordance with their cancellation policy. In addition, if you cancel within twenty-four (24) hours of the scheduled start time, the Professional may, at the Professional's sole discretion and in accordance with their cancellation policy, charge a late-cancellation fee to the payment method you used at booking. The Professional decides whether to charge such a fee and the amount, up to the full service price. You will be notified by push notification and email if such a fee is charged. The Professional may also, at the Professional's discretion, issue a full or partial refund of any deposit retained or any cancellation fee charged; you will be notified the same way.BookNStyle reserves the right to change, raise, or otherwise modify the booking fee or any other fee charged to Clients under these Terms at any time. Fees support the operational cost of providing a smooth, secure booking experience and the ongoing maintenance, development, and reliability of the platform. BookNStyle will provide reasonable advance notice of any fee change through the Services, by email, or by other means it determines appropriate. Continued use of the Services after a fee change becomes effective constitutes acceptance of the new fee.All amounts are denominated in United States dollars.Payment ProcessingPayments are processed by our third-party payment service provider, Stripe, Inc. ("Stripe"). By using the Services you agree to be bound by the Stripe Terms of Service, as Stripe may modify them from time to time.BookNStyle facilitates payment transactions between Clients and Professionals but is not a bank and does not provide banking services. BookNStyle is not responsible for errors made by third-party payment processors. We may, in our discretion, place holds on payments or arrange refunds or credits to correct errors or address extenuating circumstances, but we have no general obligation to provide refunds.We accept most US-issued and many non-US-issued credit, debit, prepaid, and gift cards bearing a Visa, MasterCard, Discover, or American Express logo. Where available on your device, you may also pay using Apple Pay, Google Pay, or supported pay-over-time methods. We may add or remove accepted payment methods at any time.We may decline to authorize or settle any transaction we believe violates these Terms or exposes Users, our payment processor, or the Company to harm, including fraud. If we suspect unauthorized or illegal use, you authorize us to share information about you and your transactions with law enforcement, and you agree to provide information and assistance we reasonably request as part of transaction or account reviews.Customer Care and DisputesProfessionals are solely responsible for all customer-service matters relating to their services, including pricing, fulfillment, cancellations, returns, refunds, adjustments, and service quality.As between Clients and BookNStyle, BookNStyle is responsible only for customer-service matters relating to your BookNStyle account, payment processing, and platform functionality.BookNStyle provides a dispute process through which either party may raise a concern about a booking within the window shown in the app. Our support team aims to respond within the service-level commitment shown in the app. BookNStyle may resolve disputes by issuing a full refund, a partial refund, or no action, in its reasonable discretion. BookNStyle is not obligated to mediate disputes and is not responsible for the outcome of interactions between Users.Acceptable UseYou agree to follow all applicable laws and to take full responsibility for any promotion or content you offer through the Services.You agree NOT to: send unauthorized commercial communications (spam); collect User content or access the Services using automated means without our permission; engage in unlawful multi-level marketing; upload viruses or malicious code; solicit login credentials or access another person's account; bully, intimidate, or harass any User; post content that is hateful, threatening, pornographic, or that contains nudity or graphic violence; market alcohol-related or other mature content; use the Services for anything unlawful, misleading, malicious, or discriminatory; do anything that could disable or impair the Services; or facilitate any violation of these Terms.You agree to keep your registration and contact information accurate and up to date, and to keep your account credentials confidential.Objectionable content and abusive users are not tolerated. You can report objectionable content or abusive behavior from within the app or by emailing [email protected]. We review reports and may remove content or remove users who violate these Terms, typically within 24 hours of a report.Health Information NoticeDo not share protected health information through the Services. The Services are not intended for the communication of protected health information and are not designed to comply with the Health Insurance Portability and Accountability Act (HIPAA). If you choose to share such information, you do so at your own risk.Content and Intellectual PropertyThe Services contain content and technology owned by BookNStyle and protected by copyright, trademark, patent, trade secret, and other laws (the "Company Property"). You may not copy, modify, or reverse engineer any part of the Services or the Company Property. The Services are licensed, not sold.By posting photos, text, or other materials ("Content") to the Services, you represent that you have the right to do so, and you grant BookNStyle a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, reproduce, modify, adapt, display, and create derivative works of that Content in connection with operating and promoting the Services. This license ends when you remove the Content, except where we must retain it to comply with law or for a legitimate investigation.You retain ownership of the Content you post. We may remove or hide any Content at our discretion.If you believe your copyright or other intellectual property right has been infringed on the Services, send a notice to [email protected] including: your signature; identification of the work claimed to be infringed; identification of the infringing material and its location in the app; your contact information; a statement of good-faith belief that the use is not authorized; and a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act.Communications and SMSBy providing your phone number and opting in, you consent to receive transactional and informational messages from BookNStyle and from Professionals you book with — including booking confirmations, reminders, reschedule requests, waitlist alerts, and receipts — which may be sent using automated technology. Consent is not a condition of using the Services.You may opt out of SMS at any time by replying STOP to any message, and get help by replying HELP. Message and data rates may apply. Push notifications can be managed in your device settings.BookNStyle may also send you product and service updates. You can opt out of marketing messages at any time without affecting transactional messages necessary to operate your bookings.DisclaimersYOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS AND FOR TAKING REASONABLE PRECAUTIONS IN ALL INTERACTIONS AND IN THE PROVISION OR RECEIPT OF SERVICES.BOOKNSTYLE IS NOT OBLIGATED TO AND DOES NOT ROUTINELY SCREEN USERS OR VERIFY INFORMATION THEY PROVIDE. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, BOOKNSTYLE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.BOOKNSTYLE MAKES NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. BOOKNSTYLE MAKES NO REPRESENTATION REGARDING THE QUALITY, SUITABILITY, RELIABILITY, OR LEGALITY OF ANY SERVICES OFFERED BY PROFESSIONALS OR THE LICENSING OF ANY PROFESSIONAL.Limitation of Liability and ReleaseTO THE FULLEST EXTENT PERMITTED BY LAW, BOOKNSTYLE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR BODILY INJURY, EMOTIONAL DISTRESS, OR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING FROM: YOUR USE OF OR INABILITY TO USE THE SERVICES; SERVICES FACILITATED BY THE PLATFORM OR INTERACTIONS BETWEEN USERS; THE CONDUCT OF ANY USER OR THIRD PARTY; OR UNAUTHORIZED ACCESS TO YOUR DATA.BECAUSE BOOKNSTYLE IS NOT INVOLVED IN THE ACTUAL INTERACTIONS BETWEEN PROFESSIONALS AND CLIENTS OR IN THE PROVISION OF SERVICES, YOU RELEASE AND DISCHARGE BOOKNSTYLE AND ITS AFFILIATES FROM ANY AND ALL CLAIMS AND DAMAGES, KNOWN OR UNKNOWN, ARISING FROM OR RELATED TO ANY DISPUTE OR INTERACTION WITH ANOTHER USER.Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnification
You agree to defend, indemnify, and hold harmless BookNStyle and its affiliates, officers, directors, employees, agents, partners, and licensors from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: your use of the Services; services facilitated by the platform or your interactions with another User; your violation of these Terms; your violation of any third-party right; or any third-party claim relating to death, personal injury, or emotional distress connected to your use of the Services. This obligation survives termination of these Terms.Dispute Resolution and ArbitrationInformal resolution: Before initiating arbitration or a court proceeding, you and BookNStyle agree to attempt to resolve any dispute informally for at least 30 days after written notice. Notice to BookNStyle should be sent to [email protected].Binding arbitration: If informal resolution fails, most disputes will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. IF EITHER PARTY ELECTS ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A COURT TRIAL OR JURY TRIAL.Class action waiver: You and BookNStyle agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class or representative proceeding, to the maximum extent permitted by law.Exceptions: Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief for intellectual-property infringement. Claims that applicable law prohibits from being arbitrated are excluded from the arbitration requirement.You may opt out of this arbitration agreement by emailing [email protected] within 30 days of first accepting these Terms.GeneralGoverning law: These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, except where preempted by federal law.Apple and Google: If you download the app from the Apple App Store or Google Play, you also agree to the applicable platform terms. These Terms are between you and BookNStyle only, not with Apple or Google, and those platforms are not responsible for the app or its content. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and BookNStyle regarding the Services.Contact: Questions about these Terms can be sent to [email protected] or by mail to BookNStyle, Great Neck, New York 11021.